Shipping policy

Shipping Policy

Last updated: [May 2026]

Thank you for supporting handmade ceramics ♡
Every order from mu•ceramics is carefully packed and prepared with attention and care.

Processing Time

Please allow 3–7 business days for your order to be prepared and shipped.

Because all items are handmade, processing times may occasionally vary during busy periods or new collection launches.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Please note that delivery times are estimates and may vary due to customs or postal delays.

International Orders

International customers may be responsible for customs duties, taxes, or import fees depending on their country’s regulations.

These charges are not included in the product or shipping price.

Tracking

Once your order has shipped, you will receive a confirmation email with tracking information if available.

Packaging

We do our best to package every ceramic piece securely and sustainably to ensure it arrives safely.

Lost or Delayed Packages

mu•ceramics is not responsible for delays, lost packages, or delivery issues caused by shipping carriers or customs services.

If you experience any shipping issues, please contact us and we will do our best to help.

Incorrect Address

Please make sure your shipping address is correct before placing your order.

We are not responsible for orders shipped to incorrectly provided addresses.

Contact

For any shipping-related questions, please contact:

muceramicsshop@gmail.com

Thank you for supporting slow handmade work ♡

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